Ordering FAQs
If you have any questions after reading this page, please use the contact form at the bottom of the page.
Table of Contents
Q: I placed an order but haven't received an email.
Q. I can't log in as a member/I forgot my password
Q. Do you accept pre-orders for pre-release products?
Q: I placed an order but haven't received an email.
Q. I can't log in as a member/I forgot my password
Please reset your password here.
In addition, because the website was renewed in March 2022, those who registered before that will need to register again . We apologize for the inconvenience, and appreciate your understanding.
Q.Do you accept pre-orders for pre-release products?
Q: I want to cancel or return my order?
To cancel your order, please contact us using our contact form and include your name and order number. However, please note that we cannot accept cancellations if the shipping procedure has already been completed. For more information about returns,
Q. I received a coupon code but I don't know how to use it.
Coupon codes given to you as part of campaigns etc. can be used at the checkout screen.
*Most of the coupons are not applicable to some products, such as new products.
*Coupons cannot be used for orders where multiple purchase discounts or set discounts have been applied.
If you have any other questions about yo-yos...
→Rewind Info Base
For other mail order questions or inquiries about defective products, please contact us at
→Contact form
